2025 OAMRS Spring Chapter Event: Turning Patient Conflicts into Connections

Speaker Information

Jennifer Burn, DSW, Manager, Community Rehabilitation and Outreach Services Brain Injury Services of Northern Ontario and Darcy Magbanua, DSW, Manager, Assisted Living Services at Brain Injury Services of Northern Ontario's Transitional Learning Centre, present on Successful Support Outcomes - Understanding ABI. Jennifer and Darcy's presentation focuses on how to work with patients who live with the effects of an acquired brain injury (ABI) that may have difficulty with diagnostic imaging. The talk will provide strategies to ensure successful outcome when taking x-rays, ultrasounds, MRIs, CT scans or if the patient requires radiation therapy.

Dr. Richard Gunderman, MD, PhD, Professor, Indiana University, presents on The Angry Patient. Dr. Gunderman's presentation will help attendees learn how to recognize signs of an angry patient, describe reason why a patient might be angry, and apply strategies to defuse anger and build connections.

Dr. Stamatia Destounis, MD, Radiologist, Elizabeth Wende Breast Care, presents on Managing Challenging Patient Interactions in a Breast Imaging Center Dr. Destounis' presentation will present some challenging scenarios with patients in a breast imaging center, including giving bad and difficult news to patients, and more. Then discuss how to develop strong communication skills that enable improved communication with patients, as well as how to use empathy, body language and transparent communication skills to manage difficult conversations and situations.